Privacy Policy

Effective Date: 15 November 2024

Welcome to Bowie Pet Accessories. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains what personal information we collect, how we use it, and your rights concerning your data. By using our website, you agree to the practices described in this policy.

  1. Information We Collect

We collect various types of personal information, including:

  • Contact Information: Name, email address, phone number, and physical address.
  • Order Information: Details of purchases you make, payment information, and delivery preferences.
  • Device Information: Data about the device you use to access our website, including IP address, browser type, and location data.
  • Usage Data: Information on how you interact with our website, such as page views, clicks, and time spent on pages.
  1. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To fulfill your orders and manage payments.
  • Customer Service: To respond to your queries, requests, and complaints.
  • Marketing and Promotions: To send you newsletters, promotions, and special offers if you have opted in. You may opt out at any time.
  • Improving Our Services: To analyze website usage and improve our products, services, and website performance.
  1. Sharing Your Information

We will not sell, trade, or share your personal information with third parties without your consent, except for:

  • Service Providers: We may share your data with trusted service providers who help us operate our website, process payments, and deliver orders.
  • Legal Compliance: We may disclose your information if required to comply with South African law, regulation, or legal process.
  1. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, and destruction. However, no data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

  1. Your Rights

In line with the Protection of Personal Information Act (POPIA), you have the right to:

  • Access and request a copy of your personal information.
  • Correct or update your information if it is inaccurate or incomplete.
  • Withdraw consent to marketing communications at any time.
  • Request deletion of your personal information under certain circumstances.

To exercise these rights, please contact us at [Contact Email Address].

  1. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. You may adjust your browser settings to refuse cookies, but some website features may not function as a result. For more details, please refer to our Cookie Policy.

  1. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.

  1. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Bowie Pet Accessories
Email: bowie.petaccessories@gmail.com
Phone: 081 044 1925